1. Agreement to These Terms. By visiting the Procure Always website, accessing a member portal, requesting information, scheduling a service, or otherwise using any service made available through Procure Always, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These terms apply to your use of the website and to applicable administrative, communication, scheduling, and service-related features provided through our platform. If you do not accept these terms, you should discontinue use of the applicable website or service. Additional terms, consent forms, professional policies, or service-specific requirements may apply depending on the service you request.
2. Healthcare Services and Professional Responsibility. Procure Always may facilitate access to healthcare-related services, administrative support, wellness resources, and qualified healthcare professionals, depending on the services available in your location. Information submitted through the website may be used to help coordinate a requested service, but submitting a form or inquiry does not by itself establish a healthcare provider-patient relationship. Where healthcare services are provided, clinical decisions remain the responsibility of the appropriately qualified professional involved in your care. Availability of particular services may depend on location, scheduling, eligibility, professional scope, and other applicable requirements.
3. No Emergency Services. The Procure Always website, member portal, email communications, online forms, and routine scheduling channels are not intended to replace emergency medical services. Do not use these channels to report an immediate medical emergency, severe symptoms, or a situation requiring urgent attention. If you believe you or another person is experiencing a medical emergency, contact 911 or your local emergency service immediately or proceed to the nearest appropriate emergency facility. Delays associated with website submissions, messages, appointment requests, or electronic communications should not be relied upon for urgent medical decisions.
4. Appointments and Scheduling. Appointment requests submitted through Procure Always are subject to availability and are not necessarily confirmed until an appropriate confirmation is provided through the designated communication method. You are responsible for providing accurate contact and scheduling information and for reviewing appointment details carefully. Appointment times may occasionally need to be changed because of professional availability, operational circumstances, scheduling conflicts, or other factors. Procure Always may contact you regarding confirmations, reminders, rescheduling, or other administrative matters associated with a requested appointment.
5. Cancellations and Missed Appointments. We encourage members and patients to provide reasonable advance notice when they need to cancel or reschedule an appointment. Unless a different policy has been communicated for a particular service, cancellations should generally be submitted at least 24 hours before the scheduled appointment. Late cancellations, repeated missed appointments, or failure to provide reasonable notice may result in an applicable administrative charge where permitted by law and disclosed to you. Certain circumstances may be reviewed individually, including unexpected situations or other circumstances recognized under applicable policies.
6. Member and Patient Information. You agree to provide information that is accurate, current, and reasonably complete when using Procure Always services. This may include contact information, appointment details, insurance information, and health-related information requested for the appropriate administration or coordination of services. You should promptly notify us when relevant information changes. Providing incomplete, outdated, or inaccurate information may interfere with scheduling, communication, service coordination, billing, or other administrative processes. You remain responsible for reviewing information you submit before completing an online form or request.
7. Insurance and Coverage Information. Any insurance-related information made available through Procure Always is intended to assist with general service coordination and should not be interpreted as a guarantee of coverage, reimbursement, eligibility, or payment. Coverage decisions are made by the applicable insurance carrier or plan administrator according to the terms of the relevant policy or plan. Deductibles, copayments, exclusions, limitations, authorization requirements, network restrictions, and other conditions may apply. You are responsible for reviewing your insurance documents and, when appropriate, contacting your insurer directly to verify benefits and coverage.
8. Fees and Financial Responsibilities. Fees for services may vary depending on the service requested, professional involved, applicable insurance arrangements, location, or other relevant factors. Where charges apply, you may be responsible for amounts not paid by an insurer or other third party. Any estimated cost or financial information provided before a service should not automatically be treated as a final billing determination unless expressly stated otherwise. Procure Always may provide additional information regarding applicable fees, cancellation charges, administrative costs, or other financial responsibilities before or during the service process.
9. Electronic Communications. By using Procure Always communication features, you acknowledge that electronic messages may be used for appropriate administrative purposes, including appointment confirmations, reminders, service-related notices, responses to inquiries, and account communications. Electronic communications may involve inherent risks, including transmission delays, delivery failures, unauthorized access, or technical interruptions. You should use designated communication methods appropriately and avoid submitting unnecessary sensitive information through ordinary email or unsecured channels. Procure Always may request that certain information be provided through an appropriate protected system or other designated process.
10. Website and Member Portal Use. You agree to use the Procure Always website and member portal only for lawful and legitimate purposes. You must not intentionally interfere with website functionality, attempt to gain unauthorized access, introduce malicious code, impersonate another individual, misuse another person's account, or engage in activity that could compromise the security or availability of the service. Access credentials, where applicable, should be kept confidential and should not be knowingly shared with unauthorized individuals. Procure Always may restrict or suspend access where reasonably necessary to protect users, systems, information, or the integrity of the platform.
11. Third-Party Services and Resources. Certain website functions may depend on third-party technology, scheduling platforms, communication services, payment or administrative systems, insurance resources, or external websites. These third parties may maintain separate terms, privacy practices, and service requirements. Procure Always does not necessarily control the operation or content of third-party services and cannot guarantee their availability or performance. Your use of an external service may therefore be subject to the third party's applicable terms and policies. You should review those terms before providing information or relying on an external resource.
12. Intellectual Property Rights. Unless otherwise indicated, website content, Procure Always branding, logos, written materials, graphics, layouts, program materials, interface elements, and other original content made available through the website are owned by or used with permission by Procure Always. These materials are provided for your personal and authorized use and may not be copied, reproduced, modified, distributed, publicly displayed, commercially exploited, or republished without appropriate written authorization. Nothing in these terms transfers ownership of Procure Always intellectual property to you.
13. Privacy and Information Handling. Procure Always may collect and use information in connection with website operation, appointment coordination, service administration, communications, and other legitimate purposes described in the applicable Privacy Policy. Health-related information may receive additional protections under federal or state requirements depending on the circumstances and services involved. You acknowledge that no internet-based system can be guaranteed to be completely secure. By using the website, you agree to review the applicable privacy information and use reasonable care when submitting personal information through online channels.
14. Service Availability and Website Accuracy. We make reasonable efforts to maintain useful and accurate website information, but website content may occasionally contain errors, outdated details, typographical issues, or information that changes without immediate notice. Services, professionals, schedules, features, and availability may also change over time. Procure Always does not guarantee that every portion of the website will always be available, uninterrupted, error-free, or suitable for every individual circumstance. Information on the website should not be treated as a substitute for individualized advice from an appropriately qualified healthcare professional when professional evaluation is necessary.
15. Limitation of Liability. To the maximum extent permitted by applicable law, Procure Always and its applicable affiliates, personnel, service providers, and representatives will not be responsible for indirect, incidental, special, consequential, or similar damages arising from or related to use of the website, inability to access a service, reliance on general website information, technical interruptions, third-party services, or unauthorized activity beyond reasonable control. Nothing in these terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law, including rights or protections that may apply to healthcare services.
16. Suspension or Termination of Access. Procure Always may suspend, limit, or terminate access to website features, member accounts, or certain services when reasonably necessary, including where a user violates these terms, provides materially inaccurate information, engages in abusive or unlawful conduct, threatens the safety of personnel or other users, or misuses the platform. Termination or suspension of website access does not necessarily eliminate obligations that arose before termination or affect any rights or responsibilities that are intended to continue under applicable law.
17. Respectful Conduct. Users are expected to communicate with Procure Always personnel, healthcare professionals, contractors, and other users in a respectful and appropriate manner. Threatening, harassing, discriminatory, abusive, fraudulent, or disruptive conduct may result in restrictions on access or discontinuation of applicable services where permitted. We recognize that healthcare interactions can sometimes involve difficult circumstances or disagreements and encourage concerns to be raised through appropriate support or complaint channels so they can be reviewed responsibly.
18. Changes to These Terms. Procure Always may revise these Terms & Conditions when necessary to reflect changes in services, website functionality, operational procedures, legal requirements, or other business circumstances. Updated terms may be posted through the website with a revised effective date or version number. Your continued use of the applicable website or services after updated terms become effective may constitute acceptance of the revised provisions to the extent permitted by law. If you do not agree with an updated provision, you should discontinue the affected use and contact us with any applicable questions.
19. Governing Law and Applicable Requirements. These terms are intended to operate consistently with applicable federal and state laws and regulations. Certain rights, protections, professional requirements, or healthcare-specific rules may apply differently depending on the service involved and the state in which services are requested or delivered. Nothing in these terms is intended to waive a right or protection that cannot legally be waived. Where a specific service agreement or professional policy contains provisions that apply directly to that service, those provisions may supplement these general website terms.
20. Contact and Questions. If you have questions regarding these Terms & Conditions, website access, appointment procedures, service requirements, or other matters concerning Procure Always, please use the contact information or communication channels provided on the website. We encourage you to seek clarification before using a service when you are uncertain about applicable requirements. By continuing to access Procure Always services after reviewing these terms, you acknowledge the importance of understanding the conditions governing your use of the website and applicable services.